At Corset Home, we want you to be completely satisfied with your purchase. We understand that sometimes returns, exchanges, or refunds may be necessary. This Exchange & Refund Policy outlines the guidelines and procedures for such situations. Please read it carefully to understand your rights and options.
1. Eligibility for Exchanges and Refunds
1.1. Exchanges: We offer exchanges for products that are eligible for return and meet the following criteria:
- The product is in its original condition, unworn, and free from any signs of damage or alteration.
- The exchange request is made within 30 days of receiving the product.
- The product is accompanied by the original proof of purchase.
1.2. Refunds: We offer refunds for eligible products that meet the following criteria:
- The product is defective, damaged, or does not match the description provided on our website.
- The refund request is made within 30 days of receiving the product.
- The product is accompanied by the original proof of purchase.
2. Exchange and Refund Process
2.1. Contact Customer Support: To initiate an exchange or refund, please contact our customer support team within the specified timeframes mentioned above. Provide your order details, the reason for the exchange or refund, and any supporting documentation or images if required.
2.2. Return Authorization: Our customer support team will guide you through the return authorization process and provide you with instructions on how to return the product.
2.3. Product Return: Please ensure that the product is securely packaged to prevent damage during transit. You are responsible for the return shipping costs unless the product is defective, damaged, or not as described.
2.4. Inspection and Approval: Once we receive the returned product, our team will inspect it to verify its eligibility for exchange or refund. If the product meets the criteria mentioned in Section 1, we will proceed with the exchange or refund process.
2.5. Exchange or Refund Options:
- Exchange: If you opt for an exchange, we will provide you with instructions on how to select a replacement item of equal or lesser value. Any price difference will be handled according to our pricing and payment policies.
- Refund: If you choose a refund, the amount paid for the returned product will be reimbursed to the original payment method used during the purchase. Please note that the refund processing time may vary depending on your financial institution.
3. Shipping Costs and Restocking Fees
3.1. Exchanges: You are responsible for the shipping costs associated with returning the product for an exchange, unless the product is defective, damaged, or not as described. We will cover the shipping costs for sending the replacement item to you.
3.2. Refunds: If you are eligible for a refund, the original shipping costs and any applicable restocking fees will be reimbursed along with the refund amount, provided the return is due to our error or a defective product.
4. Additional Information
- We reserve the right to refuse exchanges or refunds if the returned product does not meet the eligibility criteria mentioned in Section 1 or if it is returned without proper authorization.
- Please note that due to the nature of corsets and intimate apparel, we cannot accept returns or exchanges for products that have been worn, damaged, or altered in any way that affects their condition or hygiene.
- If you received a product as a gift and need to initiate an exchange or refund, please contact our customer support team to discuss the available options.
5. Contact Us
If you have any questions, concerns, or require assistance regarding our Exchange & Refund Policy, please contact our customer support team. We are here to help you and ensure your satisfaction with your Corset Home purchase.